'Mine the gold beneath your feet' with great client experiences

Chasing new leads is costly and takes a lot of effort. Focusing on getting the most out of current clients can lead to increased revenue and life-long advocates.

Our Digital CX Pack will provide valuable resources to ensure your employees are engaged in your clients plus your CX strategy is focused on making the most of your current clients.

 Request FREE Pack 

"Working with Insight6 has given us a real eyeopener into customer excellence. As a service provider, naturally, we assumed that we were already experts in this field. Insight6 have helped us to expand on what we are already great at, to a level that we didn't even think was possible. Clear, concise and simple advice."

Nick, Douch Funeral Directors

It costs 5x more to find & convert new customers

Dorset, Bath & Wiltshire

  • 7 years of client experience development
  • Member of LawNet Suppliers
  • Creator & presenter of The CX Podcast R&R
  • Featured in Food Digest Magazine, Dorset Chamber Magazine

instantinsigh,t feedback, online reviews, customer experience

Our services & products

01

Client Experience (CX) Reviews

Our highly trained researchers will perform CX Reviews (aka Mystery Shopping) to assess and report how your firm handles new business enquiries and the standard service of your client's experience.

02

CX training & development

Using the output from the CX reviews and our sector experience, we will deliver inspiring and motivational workshops to support your team and the firm with its CX transformation.

03

Client Journey Mapping

Mapping your client's journey is a crucial step. Journey mapping visually represents the different client touch points when interacting with your business, providing you with a roadmap to CX success.

04

Client Feedback System

Our bespoke online survey tool, instant insight, will identify and measure how your existing customers and team members feel during their journey regularly. Plus, the tool can be used to boost positive online reviews.

05

Focus groups & client interviews

By facilitating client or employee group sessions, we will help you learn how they feel about your business, offering the feedback you need to improve your CX or staff wellbeing and satisfaction.

"Expert knowledge, service and support. Highly recommended."

Gina, 5Rivers Environmental Contracting

"Richard & Insight6 has always given us excellent service and has given us excellent insight into our customers. From this we have mad a series of changes to the way we operate. Highly recommended for those companies that want to get closer to their customers."

Andrew, Cobra Club

Keep clients happier so they stay longer and spend more!

Find out more...

Request my CX Pack